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Care and Support Plans

Care and Support Plans

Everyone’s needs for care and support are different, and those needs can be met in many different ways.

The care and support planning process is there to help decide the best way to meet your needs after the assessment.

Your plan will look at: what needs you have, what you want to achieve, what you can do by yourself or with the support you already have, and what types of care and support are available.

If your needs were assessed as not eligible for care and support from us, the Council will still advise you about other types of support that can meet your needs, or prevent further needs from developing.

Rutland Information Service

What happens during the planning process?

The planning process will take place between you, the Council, your carer (if you have one) and any other person you ask us to involve.

This process will decide how to meet your needs, and the Council will do everything it reasonably can to reach agreement with you about how your needs should be met.

The Council will produce a plan that sets out the details of what was agreed.

As part of the planning process, the Council will tell you about your personal budget.

What is a personal budget?

Your personal budget is the amount of money that the Council has worked out it will cost to arrange the care and support you need.

It includes any amount that the Council is going to pay towards your care and support costs and will show you how much you will have to contribute. 

If you choose to, you can take some or all of your personal budget as a direct payment, so you receive the money to pay for your support instead of the Council arranging it for you. 

Provided that the direct payment is used to meet the needs identified in the plan, you can have more control over how the money is spent.

What if I need support to be involved in the process?

If you lack the capacity to be involved in the planning process, the Council can involve someone else who is interested in your welfare such as a carer or family member. 

The Council can also provide an independent advocate to help you take part in the planning and review process, if you would otherwise have substantial difficulty in doing so.

What happens after the planning process?

The Council will review your plan to make sure that your needs and outcomes continue to be met over time.

If anything has changed, we will carry out a new assessment.

You can request a review of your care and support plan, if you wish.

What can I do if I am unhappy about any decisions made about my care and support?

If you feel able to, talk through your concerns with the people directly involved and see if you can resolve the issue together. 

Safeguarding: Important Information

Keeping vulnerable adults safe...

If Rutland County Council reason to suspect that you or any other adult in Rutland is experiencing, or is at risk of, abuse or neglect then the Council will make enquiries.

This applies even where the person doesn’t normally live in Rutland but is in the county at the time.

If you are worried about yourself or another person, please contact the Adult Duty Team on 01572 722 577 or email dutyteam@rutland.gov.uk

For more information about safeguarding generally, visit the Leicestershire and Rutland Safeguarding Board website

What if I need support to be involved in the process?

If you lack the capacity to be involved in the planning process, the Council can involve someone else who is interested in your welfare such as a carer or family member.

The Council can also provide an independent advocate to help you take part in the planning and review process, if you would otherwise have substantial difficulty in doing so.

y with a decision that has been made about your care and support, you may be able to appeal against the decision. Contact the Council on 01572 722 577 or email enquiries@rutland.gov.uk to find out if you are able to appeal.

If you are still unhappy, you can make a complaint to Rutland County Council. 

Making a complaint will not adversely affect the care and support services you receive or how you are treated by us.

How can I give the Council feedback about the services they provide?

Rutland County Council is always keen to receive your comments on services generally, not just in relation to complaints.

We would welcome any views you have about any of our services. 

For example, if you feel a service is working particularly well we would like to know about this.

Tel: 01572 722 577 or email letusknow@rutland.gov.uk