Accessibility Statement

This accessibility statement applies to the www.rutland.gov.uk website. 

This website is run by Rutland County Council.

We want as many people as possible to be able to use this website. 

For example, that means you should be able to:

• change colours, contrast levels and fonts
• zoom in up to 300% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
• translate the site into 52 different languages

We aim to make the website text as easy as possible to read and understand (readability).

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

• most pdf documents are not fully accessible to screen reader software
• pre-recorded meeting videos do not have captions nor audio descriptions

Feedback and contact information

If you need information from this website in a different format - for example an accessible pdf, large print, easy read, audio recording or braille:

Contact us

Call: 01572 722 577

We'll consider your request and get back to you within five working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. 

If you find any problems not listed on this page, or think we’re not meeting accessibility requirements, contact our web team:

Email: webadmin@rutland.gov.uk 

Call: 01572 722577

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations.

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Read the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018

Contacting us by phone or visiting us in person

If you have an accessibility need, please contact us in advance of visiting in person so we can discuss how we can meet your needs.

Technical information about this website's accessibility

We are committed to making our website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

• Pre-recorded videos of meetings do not have captions, nor do they have full transcriptions - this fails WCAG A 1.2.2 (Time-based Media)
• Pre-recorded videos of meetings do not have audio descriptions - this fails WCAG A 1.2.1 (Time-based Media)
• Most PDF documents are not fully accessible to screen reader software - this fails WCAG A 1.3.1 (Info and Relationships)

Third party documents

We provides links to a number of third party documents on our website, for example neighbourhood plans and health advice.

These documents may not be compliant, but as these we have not created them, we are unable to resolve the any issues they may have.

Content that’s not within the scope of the accessibility regulations

Some of our PDF and Word documents are essential to providing our services. For example, we have PDF with information on how users can access our services, and forms published as Word documents. By January 2024, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Preparation of this accessibility statement

This statement was first prepared in January 2023.

We last tested our www.rutland.gov.uk website on 15 January 2023. The test was carried out by the web team at Rutland County Council.

We used this approach to deciding on a sample of pages to test:

As this is a brand new website, we wanted to test the whole site to ensure any and all accessibility issues were picked up, to make the site as accessible as possible and to devise an action plan to address issues.

These tests carried out were a combination of automated and manual checks, mainly conducted using the Monsido web accessibility tool.