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Information governance internal reviews and complaints protocol

COVID-19 Advice and Guidance

Due to new COVID-19 restrictions, the Council will be focusing its resources on priority services, dealing with the Covid-19 pandemic and supporting our residents and businesses. In light of this, we are extending the time taken to provide a response to your Freedom of Information Request (FOI), Subject Access Request (SAR) and Complaints by 20 working days respectively. For SAR's and FOI's we will respond within 40 days and for complaints it’s 30 working days.

The Council will keep this under review.

If for any reason we are unable to provide the information you have requested, we will advise you why.

You have the right to complain if you are dissatisfied with a response you receive regarding request for information that you submit.

Our Information Governance Internal Review and Complaints Protocol provides you with information on how to contact us regarding these matters.


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