The GDPR provides rights about the personal data we (as a data controller) process about you:
You have to right to know:
We must be open and honest about how and why we:
We publish Privacy Notices which explain this in more detail for our services - you can find our Privacy Notices in this guide.
You have the right to see the personal information we hold about you.
You can ask to see the information we hold about you by making a Subject Access Request.
Complete our Subject Access Request Form and email to: dataprotection@rutland.gov.uk
You can also submit a request by writing to: Information Governance, Rutland County Council, Catmose, Oakham, Rutland LE15 6HP.
We'll need proof of your identification before we can process your request. You can find a list of accepted proof of ID documents on this page.
Information is provided for free, but we can charge a reasonable fee if:
We may also charge a fee if ask for copies of information we've already given you.
Fees are based on the administrative cost of providing the information to you.
If a fee applies, we'll tell you this to you in advance.
We will:
You have the right to have personal data erased and to prevent processing in specific circumstances. This right does not provide an absolute 'right to be forgotten'.
To make a request, complete our Data Erasure Request Form and email to: dataprotection@rutland.gov.uk.
You can also submit a request by writing to: Information Governance, Rutland County Council, Catmose, Oakham, Rutland LE15 6HP.
We'll need proof of your identification before we can process your request. You can find a list of accepted proof of ID documents on this page.
There is no fee for processing an erasure request.
If processing causes damage or distress, this is likely to make the case for erasure stronger.
If we've disclosed the personal data to others, we must must contact each recipient and tell them about the personal data erasure, unless this proves impossible or involves disproportionate effort. If asked to, we must also to you about these recipients.
You have the right to ask us to stop using your personal information or ask for it to be deleted in certain situations. It usually means we can keep your information but cannot use it or share it in any way.
Email us at dataprotection@rutland.gov.uk for more information about your right to restrict processing.
You have the right to ask for your personal information to be given back to you or another service provider, in a commonly used format. This is called data portability.
This only applies if we're using your personal information with consent (not if we're required to by law) and if decisions were made by a computer, not a human.
It's likely that data portability won't apply to most of the services you receive from us.
To make a request, complete our Data Portability Request Form and email to: dataprotection@rutland.gov.uk.
You can also submit a request by writing to: Information Governance, Rutland County Council, Catmose, Oakham, Rutland LE15 6HP.
We'll need proof of your identification before we can process your request. You can find a list of accepted proof of ID documents on this page.
There is no fee for processing an erasure request.
You have the right to object to us processing your data for:
We must comply with your request and stop processing the personal data, unless:
To object to your personal data being processed, complete our Right to Object Request Form and email to: dataprotection@rutland.gov.uk.
You can also submit a request by writing to: Information Governance, Rutland County Council, Catmose, Oakham, Rutland LE15 6HP.
We'll need proof of your identification before we can process your request. You can find a list of accepted proof of ID documents on this page.
There is no fee for processing an objection request.
You have the right to have inaccurate personal data rectified.
You may also be able to have incomplete personal data completed - this depends on the purposes for processing.
We'll restrict the processing of your personal data while we verify its accuracy.
To make a request, complete our Rectify Data Request Form and email to: dataprotection@rutland.gov.uk.
You can also submit a request by writing to: Information Governance, Rutland County Council, Catmose, Oakham, Rutland LE15 6HP.
We'll need proof of your identification before we can process your request. You can find a list of accepted proof of ID documents on this page.
There is no fee for processing a rectification request.
We usually provide information in an encrypted USB format. If this unacceptable to you, you can request a hardcopy of the information.
We must provide information without delay and within one month of receiving your request.
We can extend the time to respond by two months if:
If this is the case, we'll let you know within one month of receiving your request and explain why the extension is necessary.
We must make sure you are who you say you are when you make certain requests.
We'll need proof of your identity, including:
We require two documents to verify your identity:
We'll accept photocopies of ID documents - but will ask for the original if the copy is of poor quality.
You can only ask for your own data, unless you have legal permission from the person - for example, if you're a solicitor or personal representative.
We'll need to make sure you have permission from the person whose data you're asking for before we will give you any information. You will need to show us evidence.
Children have the right to ask for their own information.
If the child is too young to understand (which usually means they're under 12) and you have parental responsibility, you can apply for your child’s data. You'll need to show evidence that you have parental responsibility - your child’s birth certificate, for example.
You must be asking for the information because it will help or support your child. Sometimes we may decide not to give information to a parent, or we may ask a child to make the request themselves.
We hold information about children for social care, but we do have some educational information, usually about special educational needs. Most educational records are kept by schools. Requests should normally be made to the school, not to the council.
If you have any questions or need help to access your data: