Housing Benefit

What to do if you think a decision we've made is wrong.

Ask us to explain our decision

You can email benefits@rutland.gov.uk to ask us for a detailed statement about how we came to the decision. You need to ask us to do this within one month of our decision.

Tell us what's wrong and ask us to look at the decision again

Send us a signed and dated letter which explains the details by post or email to benefits@rutland.gov.uk. You need to do this within one month of our decision. We'll then look at your award again and write to you.

Ask to appeal the decision

If you do not agree with our decision, you can submit a formal appeal. We'll send your appeal to the tribunal - this will start your appeal process. The tribunal will write to you they've received your appeal.