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Our homelessness service provides advice and assistance to all eligible households who are either homeless or imminently threatened with homelessness.

A formal application is taken and thoroughly investigated before the council’s legal duty to assist is determined. In each case the following have to be considered:

  • Eligibility – are you entitled to help from the council, this determined by legislation including those subject to immigration control.
  • Actual Homelessness – is there anywhere that is available and suitable for you to occupy
  • Priority Need – this is a test of vulnerability, consideration may be given to a combination of factors
  • Intentionality – a deliberate act or failure to act that led to you losing your home
  • Local Connection – are you specifically linked to Rutland, we will take into account current/previous residency Inc. immediate family, or other special circumstance

Each of the above affect the type of assistance the Authority must legally provide, ranging from actually providing accommodation; through to assistance to enable households to access accommodation for themselves.

Depending on your circumstances the council may ensure accommodation is available to you whilst the investigation is undertaken.

Please download the Homelessness Service leaflet, for further information on what you can expect from Rutland County Council, when you make a Homelessness Application.

Reporting a Rough Sleeper in Rutland

The best way to help   

Report wherever you can and try and to get a rough sleeper to engage with services at the Council. It is important to remember that there are lots of support services and agencies available to help anyone to be found to be rough sleeping.

Do not be tempted to hand over money. This for many can do more harm than good as the money will often be used to feed a habit of alcohol and substance misuse. By doing this you could put yourself in position of risk as you could be a target for other people approaching you for money.

Always be mindful that the person you are engaging with might have additional support needs, e.g. mental health, learning difficulty, drug or alcohol related illness, Post-Traumatic Stress Disorder  (PTSD), bereavement or even just a relationship breakdown.

How to get help 

Monday – Thursday 08.30 – 17:00, Friday 08:30 – 16:30

Ward Members & the Public Anyone can report a rough sleeper by contacting the Rutland County Council Housing and Community Resilience team on 01572 758157 during office hours (Monday – Thursday 08.30 – 17:00, Friday 08:30 – 16:30) or email: housingoptions@rutland.gov.uk

If a member of the public encounters a rough sleeper out of hours, they can report this also via StreetLink www.streetlink.org.uk.

Self-referrals: anyone that feels they are risk of rough sleeping can also if they wish self-refer to the Council on 01572 758157 or they can also refer themselves into the Homelessness Transitions Service that is provided by The Bridge. This service offers one to one support and provides a dedicated Homelessness Transitions Officer. A referral can be made by calling 01509 260 500.

Partner organisations/Internal colleagues: Partner organisations can report a rough sleeper by contacting Rutland County Council Housing and Community Resilience Team on 01572 758157 or by emailing: housingoptions@rutland.gov.uk

How to Get Help (out of hours)

If you encounter a rough sleeper out of office hours  and you are engaged with them call the Council’s out of hours service on 01858 464 499.

If the rough sleeper is not present you can also report this via StreetLink (www.streetlink.org.uk).

Key Contacts for help and advice

  •     Rutland County Council Housing Options 01572 758 157
  •    housingoptions@rutland.gov.uk
  •  Out of Hours Assistance 01858  464 499 (5pm – 8.30am 7 days a week 365 days a year) This service is provided by Harborough Life Line
  • Leicestershire Police 101
  • StreetLink - www.streetlink.org.uk

Always consider your own safety and that of others around you


We urge you to contact us as soon as possible if you are at risk of homelessness. 

We operate a 24 hour service, so please contact us at the Council Offices during normal opening hours.

If you find yourself in an emergency situation with nowhere to stay and our offices are closed please contact our out of hours service on 01858 464 499.

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