Our passenger charter
All our bus passengers can expect:
- your bus will normally arrive within five minutes of the scheduled time
- your driver will keep you informed if your bus is seriously delayed
- you can expect at least 99% of journeys to be operated each week
- a clean bus - your vehicle will be cleaned inside and out every day
- CCTV in operation on an increasing number of buses, for your security
- a friendly and helpful driver
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- a range of value for money tickets that are easy to understand and purchase
- a network of bus routes connecting local towns and villages
- travel information at every bus stop, to help you plan your journey
- timetables, fares and service update information available online
- timetable changes at set intervals throughout the year, publicised in advance
- a space on every bus for a wheelchair or buggy