If you feel we've not met your expectations, please let us know. We welcome comments and suggestions, as well as complaints. We will respond to complaints with ten working days.
You can complain directly to us or to your bus operator, in writing. You can find information on how to complain to your bus operator on their website.
If you're unhappy with the bus operator's response, you can contact Bus Users UK - the only dispute resolution body for bus and coach services.
You can also email them: complaints@bususers.org call 0300 111 0001 or write to: Bus Users UK, 22 Greencoat Place, London SW1P 1PR