This is a subscription service to have your garden waste green bin collected.
New subscriptions for the green waste collection service are unavailable until mid February 2021
New subscriptions to the green waste collection service are now closed for 2020/21 - you cannot take out a new subscription.
You will be able to sign up for a new subscription for 2021/22 in mid February 2021.
If you already subscribe to the service, your green waste will continue to be collected until 31 March 2021, and we'll send you a letter in early February to invite you to renew your subscription for 2021/22.
Subscription for 2021/22 will cost £40 for each green bin you would like to have collected.
Green bin stickers
If you need a replacement sticker for your green bin, contact our customer services team:
Call: 01572 722577
Your sticker will be sent in the post - you can't collect one from the Council offices.
Once you’ve received your sicker, you will need to follow these steps:
- place each sticker on the back of your green bin just below the handle, as shown in our guide
- place your green bin at the edge of your property, with the handles facing the road, by 7am on your collection day
If you don't know your collection day, check our waste collection calendar
Other options for disposing of green waste include home composting or taking your green waste to a household waste and recycling centre.
About the green waste service
This section answers some of the most common questions customers ask about our green waste collection service.
How much is a subscription?
A subscription will cost £40 for the year. This charge applies to each green bin you would like to have collected - for example: two bins will be £80, three bins £120.
What if I want more than one green bin?
You can have more than one green bin - each one will cost £40 for the year.
How will you know to empty my green bin?
You will be sent a sticker for each green bin you subscribe for - only green bins that display the sticker will be emptied.
When can I sign up?
To have your green bin emptied from 1 April 2021, you need to sign up when subscriptions open in mid February 2021.
You will be able sign up for the 2021/22 service any time during the year, up until 30 November 2021.
If you sign up part way through the year - the full annual cost will apply.
Can I cancel my subscription part way through the year?
Yes, but no refunds will be given for cancelled subscriptions.
Are there any concessions?
A discount is available if you or someone you live with receives local Council Tax support.
To apply for this concession, call us on 01572 758 488 so we can check if you are eligible.
If you are experiencing extreme hardship, contact us for advice.
No other concessions are available.
What if I currently have an assisted collection?
If you have an assisted collection, this will also be in place for your green waste collection.
What if I need a replacement green bin?
If you need a replacement green bin we will provide one, but you may be charged for this.
What if I move house?
Your subscription is tied to your address, so if you move house you must leave any green bins at the property.
Terms and Conditions
Make sure you read our terms and conditions before you subscribe to the green waste collection service: