Your very first payment of Housing Benefit will be paid within 14 days of us telling you how much you are entitled to. After this we will pay you according to the annual schedule. Most payments will then be four-weekly in arrears.
Payment is made by BACS into a bank or building society account and is usually in your account on the Tuesday after we make the payment. This can be delayed, usually if there is a bank holiday.
Your Council Tax Support is paid directly onto your council tax account. It shows on your council tax bill as a lump sum credit.
Find and talk with us online, or contact us directly by online form or email