Handling money

This page gives advice on how volunteers can handle payments for shopping and prescriptions safely.

  • It's better not to have money changing hands, so people needing help are asked to pay the shop remotely, if possible.
  • If they cannot do this, you can offer to pay for shopping with your own money, and be paid back. If you want to do this, make sure the person you are helping has the money before you shop.
  • Do not get money out for someone using their bank card - only close friends and family can do that for someone.
  • Agree on the list of items to be bought and how much money to spend before shopping - confirm this with a text message or email if possible.
  • Keep receipts - either photograph and send electronically, or hand them over on receipt of payment.
  • On your way back from the shop, ask the person to get their payment ready so it's there when you deliver their shopping.
  • You can transfer money online - but be mindful of data protection.
  • Cheques are also great, if you have a way to pay them in through online banking or through the post.
  • If the person you are helping cannot pay for their shopping because they have no money, ask them to call our crisis helpline: 01572 729603, open 9am to 8pm, Monday to Friday (including bank holidays).

How to physically handle money safely:

  • Money should be put in an envelope or something else that's suitable, for example a food freezer bag,  and handled as little as possible.
  • Wash or sanitise hands after handling cash.

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