Test and Trace support payments

The Test and Trace Support Payment Scheme ended on 24 February 2022 - If you were required to self-isolate on or before 23 February 2022, you have 42 days from the first day of your self-isolation period to submit a claim (no later than 6 April 2022)

Find out about the £500 government support payment for people who:

  • are on a low income
  • have been told to self-isolate by NHS Test and Trace
  • A parent/guardian of children who needs to take time off work to look after a child or young person who is self-isolating

Am I eligible for a Test and Trace support payment?

You need to meet all of the following criteria to apply for a payment:

  • live in Rutland
  • have been contacted by the NHS and told to self isolate as you've either tested positive through a PCR test, or been in close contact with someone who has tested positive for COVID-19
  • have been given a reference that begins with 'z' (unless you're a parent that has had to self-isolate for a child). If you do not have a reference then you may not have completed your digital journey. Please check all correspondence sent from the NHS test and trace team or call 119.
  • be employed or self-employed
  • be unable to work from home, and will lose income as a result
  • be receiving Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit currently
  • not have already received a payment for your current period of self-isolation
  • A parent/guardian of children who need to take time off work to look after a child or young person who is self-isolating
  • During the school holidays, we will use Government guidelines to determine if a T&TP can be paid

You are NOT eligible to apply if you have been:

  • told to self-isolate by the NHS COVID-19 phone App and not the Track & Trace team
  • told to self-isolate by an employer, social venue, friend etc and not the Track & Trace team

If you work in the care sector


If you work in the care sector, your application for the test and trace grant will not be processed.


Please contact your employer, who will direct you to the adult social care infection control fund (ICF)


Changes to self-isolation requirements

From 16 August 2021, people who are fully vaccinated and who are identified as contacts will no longer be required to self-isolate. This will mean that fully vaccinated contacts are ineligible for TTSP from 16 August 2021 (unless they test positive, at which point they would become eligible).

From this date, anyone under 18 who is a contact will also be exempt from self-isolation. This will mean that most parents and guardians will be ineligible for TTSP if their child is identified as a contact, as the child will no longer be required to self-isolate.

As children who have tested positive will still be required to self-isolate, their parents and guardians will still be eligible, regardless of whether they are fully vaccinated (as they may need to stay at home and look after their child).

Am I eligible for a Test and Trace discretionary payment?

If you don’t meet the criteria for the Test and Trace support payment, you may be able to receive a discretionary payment instead. 

You must meet all of the following criteria:

  • live in Rutland
  • have been contacted by the NHS and told to self isolate as you've either tested positive yourself, or been in close contact with someone who has tested positive for COVID-19
  • be employed or self-employed
  • be unable to work from home, and will lose income as a result
  • not have already received a payment for your current period of self-isolation
  • A parent/guardian of children who need to take time off work to look after a child or young person who is self-isolating

You must also be able to demonstrate a need for financial assistance, by meeting all of the following criteria. You must:

  • not be in receipt of Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit
  • usually have maximum earnings no more than £250 per week (gross)
  • usually  work 16 hours or more per week
  • have savings of less than £5,000
  • be responsible for paying rent or a mortgage
  • have seen a drop in income of at least 20%
  • be able to demonstrate other exceptional circumstances that are not already outlined in our test and trace payments policy , at the discretion of the Council

The fund is limited - no further payments can be made after it is spent

Download our test and trace payments policy 

Who is not eligible for Test and Trace payments?

You will not be eligible for the scheme if you are:

  • in quarantine after travelling abroad (unless you test positive during the 14 day quarantine period or have been told to self-isolate by NHS Test and Trace)
  • furloughed - as you will not lose income for self-isolation
  • told to self-isolate by someone (for example your employer or a friend), and not the Track and Trace team
  • applying more than 14 days after your self-isolation period ended
  • unable to provide all the evidence needed within 14 days of your self-isolation ending
  • not given, or you lose your unique NHS Test and Trace number
  • without a bank account

How can I apply?

Apply for a Test and Trace support payment online

If you're unable to complete an online form, call our customer services team on: 01572 722577

We'll ask you for some basic details, and one of our officers will call you back to go through the application with you.

If you have any difficulties when completing the form, email: enquiries@rutland.gov.uk

Payment

If your application is successful, the payment will go directly in to your bank account within three working days of submitting your application.

Your name must match the name on the bank statement you provide with the application.

Payment cannot be made to someone else, on your behalf.

Read more about payments in our policy

Frequently asked questions

Read answers to frequently asked questions

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