Test and Trace support payments

Find out about the £500 government support payment for people who:

  • are on a low income
  • have been told to self-isolate by NHS Test and Trace

Am I eligible for a Test and Trace support payment?

You need to meet all of the following criteria to apply for a payment:

  • live in Rutland
  • have been contacted by the NHS and told to self isolate as you've either tested positive yourself, or been in close contact with someone who has tested positive for COVID-19
  • be employed or self-employed
  • be unable to work from home, and will lose income as a result
  • be receiving Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit currently
  • not have already received a payment for your current period of self-isolation

You are NOT eligible to apply if you have been:

  • told to self-isolate by the NHS COVID-19 phone App and not the Track & Trace team;
  • told to self-isolate by an employer, social venue, friend etc and not the Track & Trace team; 

Am I eligible for a Test and Trace discretionary payment?

If you don’t meet the criteria for the Test and Trace support payment, you may be able to receive a discretionary payment instead. 

You must meet all of the following criteria:

  • live in Rutland
  • have been contacted by the NHS and told to self isolate as you've either tested positive yourself, or been in close contact with someone who has tested positive for COVID-19
  • be employed or self-employed
  • be unable to work from home, and will lose income as a result
  • not have already received a payment for your current period of self-isolation

You must also be able to demonstrate a need for financial assistance, by meeting all of the following criteria. You must:

  • not be in receipt of Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit
  • usually have maximum earnings no more than £250 per week (gross)
  • usually  work 16 hours or more per week
  • have savings of less than £1,000
  • be responsible for paying rent or a mortgage
  • have seen a drop in income of at least 25%
  • be able to demonstrate other exceptional circumstances that are not already outlined in our test and trace payments policy , at the discretion of the Council

The fund is limited - no further payments can be made after it is spent

Download our test and trace payments policy 

Who is not eligible for Test and Trace payments?

You will not be eligible for the scheme if you are:

  • in quarantine after travelling abroad (unless you test positive during the 14 day quarantine period or have been told to self-isolate by NHS Test and Trace)
  • furloughed - as you will not lose income for self-isolation
  • told to self-isolate by someone (for example your employer or a friend), and not the Track and Trace team
  • applying more than 14 days after your self-isolation period ended
  • unable to provide all the evidence needed within 14 days of your self-isolation ending
  • a parent or carer of a child who's been asked to self-isolate, unless your child has tested positive
  • not given, or you lose your unique NHS Test and Trace number
  • without a bank account

How can I apply?

Apply for a Test and Trace support payment online

If you're unable to complete an online form, call our customer services team on: 01572 722577

We'll ask you for some basic details, and one of our officers will call you back to go through the application with you.

If you have any difficulties when completing the form, email: enquiries@rutland.gov.uk

Payment

If your application is successful, the payment will go directly in to your bank account within three working days of submitting your application.

Your name must match the name on the bank statement you provide with the application.

Payment cannot be made to someone else, on your behalf.

Read more about payments in our policy

Frequently asked questions

Read answers to frequently asked questions

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