Council services directory

Find out if the service you need is affected by the COVID-19 pandemic. 

Jump to information about:

1. customer services (including emergency and out of hours support)
2. services running normally
3. services running with changes
4. services currently not running

Customer services

Our customer services team are here to help you over the phone and through email.

The walk-in customer services centre is currently closed.

• email: enquiries@rutland.gov.uk
• call: 01572 722577

You can call any time between the hours below:

• Monday 8.30am to 12:30pm, 2pm to 5pm
  
• Tuesday 9am to 12:30pm, 2pm to 5pm
  
• Wednesday 8.30am to 12:30pm, 2pm to 5pm
  
• Thursday 8:30am to 12:30pm, 2pm to 5pm
  
• Friday 8:30am to 12:30pm, 2pm to 4.30pm 

Our call centre is closed from 12:30pm to 2pm daily - emails are still monitored during this time.

Our crisis line and adult and children's duty desks are still available during this time.

There's an emergency support line you can call outside of our office hours: 

• call Harborough Lifeline: 01858 464499

If you're self-isolating and have no one to get you food or medicines, call our crisis helpline: 01572 729603 Monday to Thursday, 9am to 5pm, Friday 9am to 4.30pm

Services running normally

Bin update: Our crews are out collecting missed bins after the snow and a vehicle breakdown.
Details here

• bin collections
  
• bins: report an issue or ask for a new bin or an assisted collection
• cemeteries
• community safety
• electric bike hire
• environmental: report abandoned vehicle, discarded syringe
• fly-tipping: report an issue
• grass cutting
• household waste and recycling centres (tips): apply to use North Luffenham Centre
• household waste and recycling centres (tips): North Luffenham
• land charges
• litter bins: emptying
• planning: policy
• play areas (Council owned)
• Rutland information service

Services running with changes

• adoption services
• adult social care
• advocacy
• Aiming High
• benefits 
• births, marriages and deaths (registrars)
• bulky waste collections
• bus and travel passes
• bus timetables
• children’s social care
• Council Tax
• Customer Service call centre
  
• early help
• early years and childcare support
• education improvement service
• economic development (business support)
• environmental: report issues with a dead animal, fly posting, graffiti, missed grass cutting, trees or vegetation, street cleaning
• food safety inspections
• fostering services
• Highways (roads and pavements): report an issue 
• household waste and recycling centres (tips): North Luffenham
• housing options
• inclusion service
• LADO (local authority designated officer)
• Library Services
• My Bike
• occupational therapy: contact the adult duty team
• parking services
• planning: advice, applications, reporting contraventions, new applications for building control, building control inspections
• Rutland adult learning and skills (RALSS)
• school admissions
• school transport
• supported living centres
• Virtual School
• Visions Children's Centre

Services currently not running

• Active Rutland
• Brightways Day Centre
• community litter picks
• customer services walk in centre
• household waste and recycling centres (tips): Cottesmore
• Jules House (youth services)
• Museum
• Oakham Castle
• transport events: big pedal, learn to ride, pass plus, electric bike training, community speedwatch, bikeability