Council services directory

Find out if the service you need is affected by the COVID-19 pandemic. 

Jump to information about:

  1. customer services (including emergency and out of hours support)
  2. services running normally
  3. services running with changes
  4. services currently not running

Customer services

Our customer services team are here to help you over the phone and through email.

The walk-in customer services centre is currently closed.

You can call any time between the hours below:

  • Monday 8.30am to 12:30pm, 2pm to 5pm
  • Tuesday 9am to 12:30pm, 2pm to 5pm
  • Wednesday 8.30am to 12:30pm, 2pm to 5pm
  • Thursday 8:30am to 12:30pm, 2pm to 5pm
  • Friday 8:30am to 12:30pm, 2pm to 4.30pm 

Our call centre is closed from 12:30pm to 2pm daily - emails are still monitored during this time.

Our crisis line and adult and children's duty desks are still available during this time.

There's an emergency support line you can call outside of our office hours: 

If you're self-isolating and have no one to get you food or medicines, call our crisis helpline: 01572 729603 Monday to Thursday, 9am to 5pm, Friday 9am to 4.30pm

Services running normally

Services running with changes

Services currently not running

 

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