In order to comply with the Data Protection Act and the General Data Protection Regulation (GDPR), which came into effect in May 2018, we have to provide you with information about the personal data you give to us.
Rutland County Council is the data controller for the personal information you may provide. You can contact us by phone on 01572 722577, via email to email@example.com or by writing to us at Data Protection, Catmose House, Oakham, Rutland. LE156HP.
Your information will be used so that we can provide you this service.
Your personal data may be shared with other teams within the council in order to provide a service to you, to ensure our records are kept up to date or otherwise where we are required to do so under other legislation.
We may share the data with third parties if we are required by law to do so, this may include the Police or Government Agencies. We will not sell your data or use it for marketing purposes without your consent.
We will keep your data for 7 years. This is in accordance with current legislation.
You have the following rights under the GDPR. Please note not all of these rights apply to all processing. Further details on each right can be found on our website (https://www.rutland.gov.uk)
- The right to be informed.
- The right of access.
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to data portability
- The right to object
- Rights related to automated decision making, including profiling’
If you are not happy with the way the council is handling your child’s personal information you have the right to lodge a complaint with the Information Commissioner’s Office. Details regarding your data protection rights and how the Council processes your data can be found at: www.rutland.gov.uk/my-council/data-protection
We aim to respond to requests within 24 hours of receiving a completed referral. Once accepted an advocate will be assigned. The advocate will contact the child/young person within 48 hours of allocation. In emergency situations telephone support and advice can be offered to shorten timescales.
Referrals need to be received a minimum of 10 days prior to meetings to enable an advocate sufficient time to contact child/young person and complete the work. Once accepted the advocate will contact the child/young person within 48 hours of allocation.
As above referrals need to be received a minimum of 10 days prior to meetings; however, this will be reviewed in emergencies. Once a referral is accepted and advocate will be allocated subject to service capacity. The child/young person will be signposted to other support services if we are unable to allocate to an advocate.