There are changes to the way our adult social care services are running at the moment, because of COVID-19. These changes include: assessments being completed virtually,  socially distanced face to face meetings, some services only being available over the phone or email and some of our staff needing to wear PPE (personal protective equipment)

A carer is someone who helps another person, usually a relative or friend, in their day-to-day life.

This is not the same as someone who provides care professionally, or through a voluntary organisation.

Rutland Information Service

What is a carers assessment?

Assessment is one of the most important parts of the care and support system and will give you the opportunity to meet some of the professionals who provide care and support services: social workers, carers support workers and occupational therapists etc.

A carer’s assessment can help you understand your situation and get the right kind of help when you need it.

It is also a way to look at and build on your strengths and understand your current circumstances and needs as a carer.

An assessment will look at all your needs and the things you want to achieve in your day to day life.

It will also look at other important areas, for example whether you are able or willing to carry on caring, whether you work or want to work, and whether you want to study or do more socially.

You should only share the information you want to. Your assessment will only go in to detail about the areas that are important to you, to make sure it is tailored to your needs and goals.

Your assessment will be led by you and go at your own pace.

If you want to, you can complete a self-assessment (where you complete the assessment form yourself) or you may be able to complete your assessment over the telephone.

Where Rutland County Council believes a carer has a need for support, we have a responsibility to carry out a carer’s assessment.

If you and the person you care for both agree, you can have a joint assessment.

Report a problem

If you feel able to, talk through your concerns with the people directly involved and see if you can resolve the issue together.

If you are unhappy with a decision that has been made about your care and support, you may be able to appeal against the decision. Contact the Council on 01572 722 577 or email to find out if you are able to appeal.

If you are still unhappy, you can make a complaint to Rutland County Council.

Making a complaint will not adversely affect the care and support services you receive or how you are treated by us.

Home Visits

The assessor will either complete your assessment with you, or you can be supported to complete it yourself.

The assessment will focus on a number of things: details of the person you care for, your caring role and what you do, how much care you provide, services or support you already receive, family and friendships, leisure and recreational activities, employment, education training etc.

It will also involve pulling together a summary of your needs and the outcomes you want to achieve.

The assessor will look at whether there are any risks to your wellbeing and agree with you how they can be best managed.

They will then give you their professional opinion and following your assessment, the assessor will determine whether you are eligible for support from Rutland County Council.

If you are, then together you will draft a support plan looking at how your needs can be best met.

What are eligibility criteria?

Carers can be eligible for support in their own right.

It does not matter if the person they provide care for has eligible needs to receive care and support services from Rutland County Council or not.

There is a national carers ‘eligibility threshold’, and carers will be eligible for support if:

  • They have needs due to providing necessary care for an adult
  • As a result of those needs, they are unable to achieve one or more specified outcomes or their health is (or is at risk of) deteriorating; and
  • As a consequence there is a significant impact on their wellbeing.

Provide feedback

Rutland County Council is always keen to receive your comments on services generally, not just in relation to complaints.

We would welcome any views you have about any of our services.

For example, if you feel a service is working particularly well we would like to know about this.

Tel: 01572 722 577 or email

Safeguarding: Important Information

Keeping vulnerable adults safe...

The national eligibility criteria don’t apply to safeguarding situations where there is concern about potential abuse or neglect. Rutland County Council will always respond in situations where there is concern.

If Rutland County Council reason to suspect that you or any other adult in Rutland is experiencing, or is at risk of, abuse or neglect then the Council will make enquiries.

This applies even where the person doesn’t normally live in Rutland but is in the county at the time.

If you are worried about yourself or another person, please contact the Adult Duty Team on 01572 722 577 or email

For more information about safeguarding generally, visit the Leicestershire and Rutland Safeguarding Board website

Joint Carers Strategy 2018 - 2021

The Joint Carers Strategy 2018-2021 sets out a shared vision and priorities for recognising, valuing and supporting carers by Leicester City, Leicestershire County Council, Rutland County Council and the Clinical Commissioning Groups (CCGs) for Leicester City, Leicestershire and Rutland. Partner organisations that have been involved in the development of the strategy include Healthwatch (Leicester, Leicestershire and Rutland), Alzheimer’s Society, The Carers Centre, Voluntary Action South Leicestershire (VASL) Barnardo’s and Age UK Leicestershire.

Key priorities have been identified to support carers across Leicester, Leicestershire and Rutland to continue in their caring role and to maintain their own health and wellbeing. The Local Authorities, the Clinical Commissioning Groups and partner organisations all have delivery plans in place to support this strategy.

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