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Enforcement agents

The law allows us to use enforcement agents (sometimes known as bailiffs) to collect unpaid Council Tax.

Once a debt is passed to an enforcement agent we can no longer make any arrangements with you for payment of that debt. Instead, the enforcement agent will handle the case and collect the payment. They can also take and sell your goods to pay the Council Tax debt.  

The enforcement agent will contact you directly and charge extra costs which are laid down by law.

Once an account has been passed to the enforcement agent you will be asked to pay a Compliance Fee of £75.  If the full Council Tax debt, plus the £75 fee, have not been paid within 21 days a further Enforcement Fee of £235 will also be due. 

If a Controlled Goods Agreement is signed and goods must be taken to pay the debt a further £110 will be due, plus any other expenses incurred through their sale, such as auctioneer or storage fees.

If the enforcement agent can't collect the debt the case will be returned to us for further enforcement action.

Avoid enforcement action

To avoid your account being passed to the enforcement agent and extra costs being added to your account, please contact the agent's recovery team and arrange to pay.

We currently use two enforcement agencies to collect outstanding Council Tax payments:

For more information about enforcement agents, your rights and how to complain please visit the website here https://www.gov.uk/your-rights-bailiffs
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