An overpayment happens when you have been given more Housing Benefit than you were entitled to. Most of the time this happens when a change in your circumstances reduces your award from a date in the past. This could be for a number of reasons such as an increase in your income.
We can recover the overpayment if we weren’t told about a change in your circumstances or there was a delay in processing the change. This means that you have to pay it back.
We will can recovery overpayments in a number of ways:
You can view your bill (invoice) online. This is a quick, easy service that lets you see your claim, including details of any rent payments and invoices for overpaid Housing Benefit.
If you disagree with our decision about an overpayment, then you can make an appeal, on our appeals and disputes page here.
Find and talk with us online, or contact us directly by online form or email