Home > My Services > Benefits > Change in circumstances
Change in circumstances

Change in circumstances

You must tell us straight away if there is a change in your circumstances which affects your benefits as soon as the change happens.

This is because we need to make sure that you don’t lose money you’re entitled to, or receive too much money which you’ll have to pay back.

Examples of changes

You should tell us about these changes straight away:

  • You home details: if you change address, change you tenancy or get a new landlord
  • Your payments: if your rent goes up or down, if who we pay changes
  • Your income: if your job changes, if you earn more or less money, if your savings change, if you get more or less of any other benefits, if your partner’s income, benefits or savings change
  • The people you live with: if someone moves out, if someone moves in 
  • Your children: if you stop or start paying for childcare, if the amount of childcare you pay for changes, if you stop receiving child benefit 

If you’re not sure – tell us anyway 

Download change of circumstances form    

Changes and Universal Credit

Some changes in circumstances will mean that you can claim Universal Credit instead of continuing to receive Housing Benefit. 

Examples of changes 

If one of these changes applies to you, you will need to make a claim for Universal Credit immediately; if you delay you may lose money.

  • You become responsible for a child for the first time: you will not be able to make a claim for Tax Credits
  • You move from out of work to in work: if you claim Job Seekers Allowance and increase your hours or start work you will not be able to make a new claim for Tax Credits
  • You move from in work to out of work: if you claim Tax Credits you will not be able to make a new claim for Job Seekers Allowance 
  • You move from out of work to sick: if you claim Job Seekers Allowance  you will not be able to make a new claim for Employment and Support Allowance 
  • You move from sick to out of work: if you claim Employment and Support Allowance you will not be able to make a new claim for Job Seekers Allowance
  • You move from sick to in work: if you claim Employment and Support Allowance you will not be able to make a new claim for Tax Credits
  • You move from in work to sick: if you claim Tax Credits you will not be able to make a new claim Employment Support Allowance 
  • You have child who reaches the age of 5: if you claim Income Support you will not be able to make a new claim for Job Seekers Allowance or Employment and Support Allowance

There are some exceptions to the examples listed above as Universal Credit is being introduced in stages. For more information and to find out which benefit you should claim go to the Gov.uk website.

Was this information helpful?
Was this information helpful?