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MyAccount: The easiest way to access your Council Information

Date Published: 03 August 2021
Rutland County Council

Rutland County Council has launched MyAccount, a new way for local people to access a variety of Council services online, quickly and easily.

Residents can now sign-up for the new system to see information that is relevant to them all in one place - such as bin collections and recycling, roads, the environment, and their Council Tax account information.

As well as information, users can also access many of the key services delivered by the Council, report issues, self-serve and track the progress of service requests they make, via an online account that is completely personalised to them.

The features now available through MyAccount enable people to:

  • get customised information about their home and neighbourhood.
  • go paperless, accessing bills, paying Council Tax, and checking balances online.
  • tell the Council about issues with waste bins, waste collections and recycling.
  • say that they are moving home or have moved.
  • give feedback and raise general enquiries.

"Making it easier for our residents to get in touch with us, ‘self-serve’ and manage their transactions, and find the information they are looking is, for us, an absolute priority. In today’s world, many people expect to be able to access information or report problems instantly using their digital devices. MyAccount helps them do that, simply and swiftly.  It is our aim to continue to expand MyAccount to include even more of our services over the next 18 months. MyAccount will operate alongside the existing ways that customers contact the Council. Customers can still use FixMyStreet, call our Customer Services Team or email in.  Nothing is changing on that front but we would like to encourage residents to use MyAccount as it’s the quickest and most convenient way to interact with us. Residents can also see customised information and tell us about any issues all in one place, online.”  Saverio Della Rocca, Strategic Director of Resources at Rutland County Council

Users can visit MyAccount at a time that suits them, from any device that is connected to the internet - PC, laptop, tablet or smartphone.  Anyone living in Rutland who is registered for Council Tax, is aged 16 or over and has an email address can register. It’s simple and speedy to sign up to MyAccount – just visit the Council’s homepage: www.rutland.gov.uk, click the ‘MyAccount’ link and follow a few easy instructions.

Plans are already in place to introduce even more Council services to the user-friendly platform in the future, including reporting concerns about children and vulnerable adults to social care, making planning applications and asking for planning advice, parking permits, bus passes and school transport.

In addition to MyAccount, residents will still be able to get in touch with the Council by calling Customer Services on 01572 722577, emailing enquiries@rutland.gov.uk or by using one of the enquiry forms available on the Council’s website, at: www.rutland.gov.uk.

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