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Share your views on local homecare services

Date Published: 19 December 2016

People who receive homecare support in Rutland are being invited to share their views as part of a three-month consultation on how the service is provided.

Homecare, also known as domiciliary care, supports people who need help with daily tasks, such as getting in and out of bed, washing, dressing, preparing meals, and taking medication. This is support provided in the home by paid care workers, not help from family members, neighbours or friends.

Rutland County Council pays for almost 60,000 hours of homecare each year, while some people in the county fund their own care. In both cases, the Council is looking at how support will continue to be provided in the future.

Councillor Richard Clifton, Portfolio Holder for Health and Social Care, said:“We currently provide homecare support to around 80 people in Rutland but there are many more that fund their own care and we need to make sure there are enough staff in the right place at the right time, providing a high standard of support.
“The contract we have with homecare providers locally is up for renewal so now is a good time to look at issues like staffing and quality of service, so we can develop a new model of delivery which will improve the service as a whole. As part of this, we want to hear from people who use these services and will be reaching out in a number of ways over the next three months to get their views.”

The Council’s homecare consultation runs until March 31st 2017, during which time service users, family members, carers and providers are being encouraged to get involved and have their say.

In addition to contacting service users directly, a questionnaire is being made available at the Council Offices, local libraries and GP surgeries. Copies of the questionnaire are available in a different format by calling: 01572 758 240. The questionnaire is completely anonymous and will not affect the care and support that people receive. It can also be completed online by visiting: bit.ly/rutlandhomecare

A separate questionnaire for paid care and support workers can be found at: bit.ly/rutlandhomecarestaff

Both surveys run until Friday 20th January 2017, after which the Council will produce a set of options for further consultation between February and March 2017.

A special listening event is also being held at the Council offices in Oakham on Friday 13th January 2017, from 2.00-4.00pm. The event is for anyone receiving support at home, with Councillors and council staff on hand to hear about your experiences.

Cllr Clifton added: “We want to speak to service users in person as part of this consultation and hope those who are able to will come along and share their experiences of homecare. This information will then help us to better shape future services provided to people in their own homes.”

If you are unable to attend the event but would still like to speak to the Council about homecare, please let us know by calling: 01572758240

If you would like to know more about Rutland’s homecare consultation or have any questions about how to take part, please call: 01572758240 or contact:

Commissioning Officer, Rutland County Council, Catmose, Rutland, LE15 6HP


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