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Council Backs Launch of New Power Cut Helpline

Date Published: 19 September 2016
Power Cut

Rutland County Council is backing the launch of a new number that aims to support members of the public if they experience a power cut.

The 105 number has been set up to help people get through their local electricity network operator – the company responsible for the power network that delivers electricity to their door.

It is a free, easy-to-remember number that people can call to report or get information about a power cut in their area. It puts callers through to the people who will repair their local power network and restore their power.

“We know there’s a need to provide people with a simple and memorable number they can call in the event of a power cut. This is particularly important when there’s bad weather, as severe storms can cause disruption to the electricity supply into homes and businesses. That’s why we’ve launched 105. It is jointly funded by electricity network operators and is the first three-digit number to be approved for use by the private sector. We hope it will be welcomed by electricity customers who are often unsure about what to do in a power cut.”
David Smith, Chief Executive of Energy Networks Association

“We welcome the introduction of 105 as a quick and easy way for people to get information about their electricity supply if and when something goes wrong.“Power cuts are always an inconvenience but can leave some people feeling anxious and confused about what to do. Having a single point of contact that can be reached using simple three-digit number should make it easier to access information in the event of a power cut and help to relieve some of this stress.”
Councillor Tony Mathias, Portfolio Holder for Community Safety

105 is available to electricity customers in England, Scotland and Wales. The number can be accessed from most landlines and mobile phones. It doesn’t matter who you choose to buy electricity from - anyone can call 105.

You can also call 105 if you spot damage to electricity power lines and substations that could put you, or someone else, in danger. If there’s a serious immediate risk, the emergency services should be called too.

Visit the Power Cut 105 website to find out more about 105 and electricity network operators.

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