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Welcome to MyAccount

MyAccount is a new way for people living in Rutland to self-serve and track the progress of requests they make to our services online.

MyAccount is the quickest and easiest way to interact with us - you won’t have to call, email or visit our offices to ask for the service you need.

You can use MyAccount at any time that suits you, from any device that’s connected to the internet.

Register / login to MyAccount

Read MyAccount FAQs


What can I use MyAccount for?

You will be able to use MyAccount to make service enquiries, track how far they’ve progressed and make online payments for some services.

You can:

Waste Bins

  • Report a missed bin
  • Report a problem with my bin
  • Request a new bin
  • Get help to put my bins out

Recycling

  • Register to use the household waste and recycling centres (tips)
  • Take away large household items

Roads

  • Report a problem with a road
  • Report a problem with street furniture

Environment

  • Report a problem with a tree, hedge or bush
  • Report a problem with rubbish and graffiti

Council Tax

You'll be able to view the following in one place:

  • Your Council Tax or Business Rates bill
  • Your instalments
  • Your payments 
  • Your balance 
  • Your benefit claim (if you have one)
  • The date and the amount of your next benefit payment 
  • Details of any overpayment of benefit

Moving home

  • Tell us you’ve moved into a new address
  • Tell is you’ve moved out of your current address

General enquiries

  • Submit an enquiry about a service that’s not currently available through MyAccount

Feedback

  • Comment on a service received                    
  • Comment on MyAccount


How to register


Need some help?

Find out more about MyAccount and answers to frequently asked questions

If you have any issues with registering or using MyAccount, please contact our customer services team for help:

Email: enquiries@rutland.gov.uk

Telephone: 01572 722577

Opening hours:

Monday to Thursday: 9am to 12.30pm and 2pm to 5pm

Friday: 9am to 12.30pm and 2pm to 4.30pm