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Compliments, Comments and Complaints

Getting your feedback is very important to us, whether it's a  general comment or observation about a service we provide, a compliment about something we've done well or a complaint about something you're not happy with.

We are committed to listening to your feedback and acting on what we hear.

We will use your views to look at our services and see how we can continue to build on the good aspects and how we can improve those you feel are not as good as they could be.

What can be complained about?
The standard of fluency in customer-facing roles, in accordance with the legislation on the Requirement for Public Sector Workers to be fluent in English. Accent, dialect, manner or tone of communication, origin or nationality would not be considered legitimate as a complaint about the fluency duty.

Complaints and compliments easy read leaflet

Get in touch

You can get in touch and give us your feedback by completing the form below. 

If you give us your contact details when filling in the form we will always respond to you directly about your feedback. 

GENERAL DATA PROTECTION REGULATION

Rutland County Council is the data controller for the personal information you may provide. You can contact us by phone on 01572 722577, via email to dataprotection@rutland.gov.uk or by writing to us at Data Protection, Catmose House, Oakham, Rutland. LE156HP

Your information will be used so that we can response to your complaint and resolve the issues that you have raised within this form.

Your personal data may be shared with other teams within the council in order to provide a service to you, to ensure our records are kept up to date or otherwise where we are required to do so under other legislation. We may share the data with third parties if we are required by law to do so, this may include the Police or Government Agencies.  We will not sell your data or use it for marketing purposes without your consent.

We will keep your data for a maximum of 6 years depending on the nature and outcome of your complaint. This is in accordance with guidance in the councils Document Retention and Records Management Policy and procedures.

You have the following rights under the GDPR.  Please note not all of these rights apply to all processing.  Further details on each right can be found on our website https://www.rutland.gov.uk 

  • The right to be informed.  

  • The right of access.  

  • The right to rectification

  • The right to erasure

  • The right to restrict processing

  • The right to data portability

  • The right to object

  • Rights related to automated decision making, including profiling’ 

Rutland County Council would like to contact you to provide you with information on other Council Services. If you consent to us contacting you for this purpose please let us know.

If you are not happy with the way the council is handling your personal information you have the right to lodge a complaint with the Information Commissioner’s Office.

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You said, we did 

Following all the feedback we have received through our compliments, comments and complaints process we have compiled a list of all our actions taken.