Customer Services

May 2018

The following privacy notice applies to Customer Services Contact Centre.

Information collected:

  • Name 
  • Address 
  • DoB 
  • Contact details 
  • Telephone numbers

Agencies we might share the information with:

  • Police 

Purpose for processing:

  • Service delivery
  • Service planning/improvement
  • Prevention and detection of crime/fraud

Under the General Data Protection Regulation (GDPR), the legal bases we rely on for processing personal information for general purposes are:

  • Legal Obligation - The processing is necessary to comply with the law (not including contractual obligations).
  • Vital Interest – The processing is necessary to protect the vital interests of a data subject or another person.
  • Public Task - The processing is necessary for the performance of a task carried out in the public interest or an official function, with a clear basis in law.
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