Changing Lives

Changing Lives Privacy Notice

About us

Changing Lives is part of the National Troubled Families Programme run by MHCLG (Ministry of Housing, Communities and Local Government). The programme is aimed at targeting support to families with multiple needs. The programme tracks families being worked with by children's services ensuring interventions are family led and outcome focused with a lead professional.

The national evaluation of the Troubled Families Programme: National Impact Study (NIS)

The National Impact Study is part of the Troubled Families Evaluation. MHCLG is responsible for supporting families and improving services they receive from local authorities. By carrying out research, MHCLG aims to find out:

1. How well services for families with multiple problems are working across England

2. How those families use public services and what benefits they get

3. The costs of providing services to families with multiple problems

To do this, MHCLG links information about your family with past and future information on your use of public services and your benefits.

MHCLG ask all local authorities to share individual personal data and family level programme participation data for linking to national administrative data sources.

The sharing of personal data and information for the National Impact Study is for evaluation and research purposes only - it will not be used for operational purposes.

The data for this project provides robust information on the impact of the Troubled Families Programme. This is crucial for understanding families in all their complexity, measuring success, engaging partners, designing services, sustaining and driving service transformation, and making the case for continued investment.

NIS information is send to a partner agency for the evaluation; Office for National Statistics (ONS). They will keep your data secure.

MHCLG link the information with other information from public agencies.

• The Ministry of Justice (MOJ)

• The Department of Education (DoE)

• The Department of Work and Pensions (DWP)

• NHS and other Health organisations

• National Crime Agency

What personal data do we collect?

A small amount of personal information for every individual assessed for the programme in order to conduct a National Impact Study (NIS)


• Personal identifiers of individuals in all families assessed for eligibility (e.g. name, date of birth, gender and postcode)

• Eligibility criteria met: Crime, Education, Children Who Need Help, Domestic Abuse, Health, and Financial Exclusion

• Status of intervention (e.g. whether eligible, start/end date of intervention)

• Available unique identifiers (e.g. National Insurance Numbers, Unique Pupil Numbers)

2. Family Progress Data (FPD) is provided every six months for all individuals in families who are being supported by the programme against around a dozen measures for which there are no national administrative datasets.

·         Homelessness

·         Homelessness applications

·         Debt Level

·         ASB and DA incidents


  • the data can only be used for carrying out research;
  • the linked data cannot be used to make decisions about individuals;
  • the linked information is anonymised to reduce the risk of individuals being identified;
  • it will be impossible for any person or family to be identified from any published reports;
  • the linked personal data will not be shared with or made available to the local authority or any other public agency;
  • all data is transferred, handled and stored in accordance with the Data Protection Act;
  • appropriate measures are in place to prevent unauthorised use of the data;
  • the data is destroyed after eight years.

Under the General Data Protection Regulation (GDPR), the legal bases we rely on for processing personal information for general purposes are:

  • Legal Obligation - The processing is necessary to comply with the law (not including contractual obligations).
  • Vital Interest – The processing is necessary to protect the vital interests of a data subject or another person.
  • Public Task - The processing is necessary for the performance of a task carried out in the public interest or an official function, with a clear basis in law.

Under the General Data Protection Regulation (GDPR), the legal basis we rely on for processing special personal information for general purposes are:

  • Public Health - The processing is necessary for the delivery of Health and Social Care Services.

Will the sharing of this data affect you?

No: The information used is for research into the programme only. It will in no way affect any benefits, services or treatment that you are entitled to.

How long will my information be kept?

All personal information held by ONS for this researchwill be securely destroyed by December 2022. The personal information held by DWP, MoJ and DfE for this research will be securely destroyed after a month and they will not keep records showing you were part of this research. All data use is strictly within the terms of data protection legislation.

To legally share data for this research, local authorities and MHCLG will rely on the Digital Economy Act 2017.

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