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Rutland Community Support Services Are Exceptionally Caring

Date Published: 17 June 2019
Rutland County Council

A scheduled inspection by the Care Quality Commission (CQC) has described Rutland County Council’s Community Support Services as providing an ‘Outstanding’ level of care for vulnerable people.

Community Support Services provide personal care to older and younger adults living with a physical disabilities, mental health conditions and learning disabilities. 

Staff who deliver these services help people to live independently in their own homes or in supported living accommodation and provide round-the-clock care, 365 days a year.

The CQC’s report ranked Rutland’s Community Support Services as good overall and praised Council staff for being “exceptionally caring” – treating service users with compassion, kindness, dignity and respect.

“This is a really positive report and a credit to our staff, who work incredibly hard to provide the best possible standard of care for people living in Rutland. The professionals who make up our Community Support Services are incredibly dedicated. Collectively and individually, they truly care about the people they support and I’m extremely pleased that this is reflected in the CQC’s report.”
Councillor Alan Walters, Cabinet Member for Adult Social Care &Health

Rutland County Council’s Community Support Services are delivered by a team of some 30 specialist staff who provide care for around 20 service users with a wide variety of needs. This can include dementia, eating disorders, sensory impairments and substance misuse, as well as learning disabilities, mental health conditions and physical disabilities.

As part of its inspection, the CQC spoke with service users and their families, together with staff and senior managers at the Council, and highlighted the following key points: 

  • People received outstanding care from staff who were kind, compassionate and passionate in supporting them to live fulfilling lives
  • People were actively involved and supported to be part of the community
  • The service provides training and voluntary opportunities to give people skills and experience to support them into employment
  • People were supported and empowered to be fully involved in their care
  • Where people had communication difficulties, the service adapted to the individual to make sure they were included and listened to and able to express themselves
  • People’s needs were met by good planning and coordination of care
  • People received safe care – risk assessments were reviewed regularly and staff were well trained to recognise and report signs of abuse 

“An important part of caring for people is listening to what they want and then being willing to make changes or put new processes in place to meet their needs. This is key to our ability to provide genuinely personalised services that fit around individuals and support them to live fulling lives, regardless of any disability or impairment. Again, I’m really pleased that this has been recognised by the inspectors, because it makes a huge difference.”
Councillor Alan Walters

The CQC carried out its inspection of Rutland’s Community Support Services between 29 March and 1 April 2019 and evaluated the service based on five key criteria:

  • Safe - this means that people are protected from abuse and avoidable harm (Rated Good)
  • Effective - this means that people's care, treatment and support achieved good outcomes and promoted a good quality of life (Rated Good)
  • Caring - this means that the service involves people and treats them with compassion, kindness, dignity and respect (Rated Outstanding)
  • Responsive - this means that the service meets people's needs (Rated Good)
  • Well-Led - this means that service leadership, management and governance assured high-quality, person-centred care; supported learning, innovation, openness and fairness (Rated Good)

For further details or the read the latest inspection report in full, please visit the CQC website.


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