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Customer Services

Our customer services team are here to answer your enquiries over the telephone and through email.

The walk-in customer services centre at our Oakham offices is closed, so you are not able to make face to face enquiries at this time.

Opening hours: 

Monday to Thursday, 8.30am to 5pm

Friday, 8.30am to 4.30pm

T: 01572 722577

E: enquiries@rutland.gov.uk

There is also an emergency support line for enquiries outside of these hours - Harborough Lifeline: 

T: 01858 464499

If you are vulnerable or self-isolating and have no one to get you food or medicines, call our crisis helpline01572 729603 Monday to Thursday, 9am to 5pm, Friday 9am to 4.30pm

Your Council - our commitment

Serving our customers is what we are here to do - we want our customers to have a positive experience.

All staff are guided by a framework of standards and behaviour that support good services to customers. 

We want to meet their need or concern.

Our Service Values

We want to provide as high a standard of customer service as possible whenever you contact us. 

We aim to:

  • make it easy to contact us by providing convenient access channels (telephone, email and online) to council services
  • make sure our customer service team are courteous and professional at all times
  • provide an efficient service to you
  • present our services in an environment that reflects our standards of customer care
  • promote good relationships between the Council and our customers

Read our customer care standards