Our customer services team are here to answer your enquiries over the telephone and through email.
The walk-in customer services centre at our Oakham offices is closed, so you are not able to make face to face enquiries at this time.
Opening hours:
Monday to Thursday, 8.30am to 5pm
Friday, 8.30am to 4.30pm
T: 01572 722577
E: enquiries@rutland.gov.uk
There is also an emergency support line for enquiries outside of these hours - Harborough Lifeline:
T: 01858 464499
If you are vulnerable or self-isolating and have no one to get you food or medicines, call our crisis helpline: 01572 729603 Monday to Thursday, 9am to 5pm, Friday 9am to 4.30pm
Your Council - our commitment
Serving our customers is what we are here to do - we want our customers to have a positive experience.
All staff are guided by a framework of standards and behaviour that support good services to customers.
We want to meet their need or concern.
Our Service Values
We want to provide as high a standard of customer service as possible whenever you contact us.
We aim to:
- make it easy to contact us by providing convenient access channels (telephone, email and online) to council services
- make sure our customer service team are courteous and professional at all times
- provide an efficient service to you
- present our services in an environment that reflects our standards of customer care
- promote good relationships between the Council and our customers
Read our customer care standards
