We aim at Rutland County Council to deliver an excellent service to our customers. All of our staff are guided by core values and behaviours that support providing good services to customers.
We have in place a Customer Services team that is solely dedicated to the delivery of good customer services either directly or by involving the most appropriate expert we have.
You can visit our Customer Services Team at the Customer Services Centre, located at the main Council Offices. The Customer Service Centre is open:
Monday 8.30am - 4.45pm
Tuesday 9.00am - 4.45pm
Wednesday 8.30am - 4.45pm
Thursday 8.30am - 4.45pm
Friday 8.30am - 4.15pm
Car parking in Oakham
Serving our customers is what we at Rutland County Council are here to do.
All staff are guided by a framework of standards and behaviour that support good services to customers. We want our customers to have a positive experience. We want to meet their need or concern.
We want to provide as high a standard of customer service as possible whenever you contact us. You can view/download a copy of our Customer Care Standards.
Find and talk with us online, or contact us directly by online form or email