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Customer Services

We aim at Rutland County Council to deliver an excellent service to our customers. All of our staff are guided by core values and behaviours that support providing good services to customers.

We have in place a Customer Services team that is solely dedicated to the delivery of good customer services either directly or by involving the most appropriate expert we have.

Office opening times

You can visit our Customer Services Team at the Customer Services Centre, located at the main Council Offices. The Customer Service Centre is open:

Monday 8.30am - 4.45pm

Tuesday 9.00am - 4.45pm

Wednesday 8.30 am - 4.45 pm

Thursday 8.30am - 4.45pm

Friday 8.30am - 4.15pm

Customer Services Closures

Between 8.30am and 12.30pm on the third Friday of every month, the front enquiry desk at Catmose will be closed and we will be running a limited service in our call centre.













The police help desk in our main reception area is not affected by the closure and will be open as normal.

Your Council - our commitment

Serving our customers is what we at Rutland County Council are here to do.

All staff are guided by a framework of standards and behaviour that support good services to customers. We want our customers to have a positive experience. We want to meet their need or concern.

Our Service Values

  • To ensure it is easy to contact us by providing convenient access channels (telephone, visiting in person, email/web) to council services
  • To ensure our Customer Service Advisor's are courteous and professional at all times
  • To provide an efficient service to you
  • To present our services in an environment that reflects the Councils' standards of Customer Care
  • To promote good relationships between the Council and its customers

We want to provide as high a standard of customer service as possible whenever you contact us. You can view/download a copy of our Customer Care Standards.