We provide a wide range of service and many of these can be accessed online:
Our walk in Customer service centre is currently closed, find out more information on our website
If you cannot find what you are looking for or still need to contact us, please see further details below.
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In order to comply with the Data Protection Act and the General Data Protection Regulation (GDPR), we have to provide you with information about the personal data you give to us.
Rutland County Council is the data controller for the personal information you may provide. You can contact us by phone on
01572 722577, email to firstname.lastname@example.org or by writing to us at Data Protection, Catmose House, Catmos Street, Oakham, Rutland, LE156HP.
Your personal data may be shared with other teams within the council in order to provide a service to you, to ensure our records are kept up to date or otherwise where we are required to do so under other legislation. We may share the data with third parties if we are required by law to do so, this may include the Police or Government Agencies. We will not sell your data or use it for marketing purposes without your consent.
You have the following rights under the GDPR. Please note not all of these rights apply to all processing. Further details on each right can be found on our website
www.rutland.gov.uk the right to be informed the right of access the right to rectification the right to erasure the right to restrict processing the right to data portability the right to object rights related to automated decision making, including profiling
Our walk in Customer service centre is currently closed, find out more information on our website Telephone: 01572 722 577
Fax: 01572 758 307
You can call any time between the hours below:
Monday 9am to 12:30pm - 2pm to 5pm Tuesday 9am to 12:30pm - 2pm to 5pm Wednesday 9am to 12:30pm - 2pm to 5pm Thursday 9am to 12:30pm - 2pm to 5pm Friday 9am to 12:30pm - 2pm to 4.30pm
Our call centre is closed from 12:30pm to 2pm daily, emails are still monitored during this time. Our Crisis line, and our Adult and Children's Social Services duty desk are still available during this time.
Our offices are closed on bank holidays. Out of hours
Our emergency out of hours service is provided by Harborough Lifeline.
Rutland County Council
'Walk in' customer service centre opening hours
Our Customer service centre is currently closed, find out more information on our website
We will provide a service for emergencies like homelessness or domestic abuse.
Customers visiting Catmose with an enquiry, but no appointment, will be able to speak to advisors via telephones located in the Customer Services area. These phones will connect customers to main council services, as if they had rung from home.
We also have open access computers that you are able to use for website information and service requests.
If you are a member of the press and would like to speak to our communications team please contact:
email@example.com or call 01572 758328
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