The quickest and easiest way to contact many of our services is online.
If you can’t find what you need on our website, you can get in touch with us by email or phone.
If we can’t resolve your query this way, we will either book an appointment for you, or ask the relevant team to contact you to book a call back or arrange a face to face meeting.
There will always be specialist staff at our offices who can assist if you’re in distress or need urgent help. In all other cases, we ask that you go online, email or call first.
This page has details on the best way to contact our most popular services:
- Council Tax and benefits
- Waste and recycling
- Environmental services
- Social care
- Parking and blue badges
- Customer services
- Media enquiries
- Out of hours emergency contacts
- All other services
- Postal address
For general Council Tax or benefits enquiries, tell us about a change of circumstances or to view your bill:
For queries and issues with your bins or to set up a bulky waste collection:
For information on planning applications, planning information and to view the status of a specific planning application:
If you are unable to use our online service, you can call our customer services team on 01572 722 577 or our planning team on 01572 758 400.
To report issues in the county such as fly tipping, abandoned vehicles and grass cutting:
To report issues with the county’s roads, signs, lights etc:
If you are unable to use our online service, you can call our customer services team on 01572 722 577.
For safeguarding children, young people and vulnerable adults:
Call our adult duty team on 01572 758 341
Call our children’s duty team on 01572 758 407
Call our customers services team on 01572 722 577
For any parking or blue badges enquiries call our customer services team on 01572 722 577.
You can also call our blue badges team directly on 01572 758 330.
You can also call our housing options team on 01572 758 157.
If you come to our Catmose offices then you can use our self-service phones to speak to someone or use our computer to go online.
We no longer operate a manned customer service desk for visitors without an appointment.
If you have a booked appointment, please follow the instructions we provided you when you made your appointment.
Our call centre is open for telephone enquiries:
- Monday: 9am to 12:30pm and 2pm to 5pm
- Tuesday: 9am to 12:30pm and 2pm to 5pm
- Wednesday: 9am to 12:30pm and 2pm to 5pm
- Thursday: 9am to 12:30pm and 2pm to 5pm
- Friday: 9am to 12:30pm and 2pm to 4.30pm
You can also submit an online enquiry:
If you are part of a media organisation and would like to contact Rutland County Council about any aspect of our work, please contact our communications team:
Call: 07973 855 469
For all emergency out of hours services except social care, call Harborough Lifeline: 01858 464 499
For children's social care, call: 0116 305 0005
Find advice / information on the Leicestershire and Rutland Local Safeguarding Partnership website
For adult social care, call: 0116 255 1606
If you are hard of hearing or deaf and not able to phone: e-mail us - we can then e-mail you back or contact you via text if you prefer.
Our out of office hours email must be used for emergencies only.
In an emergency you can also call the police: 999
Find information and advice on the Leicestershire and Rutland Safeguarding Adults Board website
Our postal address is:
Rutland County Council