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We provide a wide range of service and many of these can be accessed online:

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If you cannot find what you are looking for or still need to contact us, please see further details below.   

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In order to comply with the Data Protection Act and the General Data Protection Regulation (GDPR), which comes into effect in May 2018, we have to provide you with information about the personal data you give to us. 

Rutland County Council is the data controller for the personal information you may provide. You can contact us by phone on 01572 722577, via email to dataprotection@rutland.gov.uk or by writing to us at Data Protection, Catmose House, Oakham, Rutland. LE156HP

Your personal data may be shared with other teams within the council in order to provide a service to you, to ensure our records are kept up to date or otherwise where we are required to do so under other legislation.   We may share the data with third parties if we are required by law to do so, this may include the Police or Government Agencies.  We will not sell your data or use it for marketing purposes without your consent.

You have the following rights under the GDPR.  Please note not all of these rights apply to all processing.  Further details on each right can be found on our website www.rutland.gov.uk

•             The right to be informed.  

•             The right of access.  

•             The right to rectification

•             The right to erasure

•             The right to restrict processing

•             The right to data portability

•             The right to object

•             Rights related to automated decision making, including profiling’

 

Email

Customer Services email address: enquiries@rutland.gov.uk

Telephone/Fax

Telephone: 01572 722 577

Fax: 01572 758 307

You can call any time between the hours below:

  • Monday 8.30am – 5.00pm
  • Tuesday 9.00am – 5.00pm
  • Wednesday 8.30am – 5.00pm
  • Thursday 8:30am – 5.00pm
  • Friday 8:30am – 4.30pm 

Our offices are closed on Bank Holidays.

Emergency Out of Hours

 Our emergency out of hours service is provided by Harborough Lifeline. This 24 hour service can be contacted by calling 01858 464 499. For more information about our Emergency Out of Hours Services please see our Emergency Out of Hours page.

Visit us

You can visit our Customer Services Team at the councils main office. This is also our postal address:

Rutland County Council
Catmose Street
Oakham
LE15 6HP

Opening hours

  • Monday 8.30am - 4.45pm    
  • Tuesday 9.00am - 4.45pm
  • Wednesday 8.30am - 4.45pm
  • Thursday 8.30am - 4.45pm
  • Friday 8.30am - 4.15pm 

Our offices are closed on Bank Holidays.

Customer Services Closures

Between 8.30am and 12.30pm on the third Friday of every month, the front enquiry desk at Catmose will be closed and we will be running a limited service in our call centre.

The police help desk in our main reception area is not affected by the closure and will be open as normal.

Dates affected throughout 2017/18 are as follows: 

  • 16th Feb 2018
  • 16th March 2018 
  • 20th April 2018
  • 18th May 2018
  • 15th June 2018
  • 20st July 2018
  • 17th August 2018
  • 21st September 2018
  • 19th October 2018
  • 16th November 2018
  • 21st December 2018

Media enquiries

If you are a member of the press and would like to speak to our communications team please contact: 

communications@rutland.gov.uk or call 01572 758328/ 758222