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COVID-19: Council building closure and changes to service opening hours

We provide a wide range of service and many of these can be accessed online:

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If you cannot find what you are looking for or still need to contact us, please see further details below.   

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In order to comply with the Data Protection Act and the General Data Protection Regulation (GDPR), which comes into effect in May 2018, we have to provide you with information about the personal data you give to us. 

Rutland County Council is the data controller for the personal information you may provide. You can contact us by phone on 01572 722577, via email to dataprotection@rutland.gov.uk or by writing to us at Data Protection, Catmose House, Catmos Street, Oakham, Rutland, LE156HP.

Your personal data may be shared with other teams within the council in order to provide a service to you, to ensure our records are kept up to date or otherwise where we are required to do so under other legislation.   We may share the data with third parties if we are required by law to do so, this may include the Police or Government Agencies.  We will not sell your data or use it for marketing purposes without your consent.

You have the following rights under the GDPR.  Please note not all of these rights apply to all processing.  Further details on each right can be found on our website www.rutland.gov.uk

•             The right to be informed.  

•             The right of access.  

•             The right to rectification

•             The right to erasure

•             The right to restrict processing

•             The right to data portability

•             The right to object

•             Rights related to automated decision making, including profiling’


COVID-19: Council building closures and changes to service opening hours


Customer Services email address: enquiries@rutland.gov.uk


Telephone: 01572 722 577

Fax: 01572 758 307

You can call any time between the hours below:

  • Monday 8.30am – 5.00pm
  • Tuesday 9.00am – 5.00pm
  • Wednesday 8.30am – 5.00pm
  • Thursday 8:30am – 5.00pm
  • Friday 8:30am – 4.30pm 

Our offices are closed on Bank Holidays.

Emergency Out of Hours

 Our emergency out of hours service is provided by Harborough Lifeline. This 24 hour service can be contacted by calling 01858 464 499. For more information about our Emergency Out of Hours Services please see our Emergency Out of Hours page.

Visit us

You can visit our Customer Services Team at the councils main office. This is also our postal address:

Rutland County Council

Catmose House

Catmos Street


LE15 6HP

Opening hours

  • Monday 8.30am - 4.45pm    
  • Tuesday 9.00am - 4.45pm
  • Wednesday 8.30am - 4.45pm
  • Thursday 8.30am - 4.45pm
  • Friday 8.30am - 4.15pm 

Our offices are closed on Bank Holidays.

Customer Services Closures

Between 8.30am and 12.30pm on the third Friday of every month, the front enquiry desk at Catmose will be closed and we will be running a limited service in our call centre.

The police help desk in our main reception area is not affected by the closure and will be open as normal.

Dates affected throughout 2017/18 are as follows: 

  • March 20th 2020
  • April 17th 2020
  • May 15th 2020
  • June 19th 2020
  • July 17th 2020
  • Aug 21st 2020
  • Sept 18th 2020
  • Oct 16th 2020
  • Nov 20th 2020
  • Dec 18th 2020
  • Jan 15th 2021
  • Feb 19th 2021

Media enquiries

If you are a member of the press and would like to speak to our communications team please contact: 

communications@rutland.gov.uk or call 01572 758328/ 758222