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Alternative solutions

Universal Service Obligation 

Every home and business in the UK has the legal right to request a decent, affordable broadband connection. From March 2020 if you cannot get a download speed of 10Mbit/s and an upload speed of 1Mbit/s you can request an upgraded connection. You can make this request to BT for this area. You do no need to be an existing customer of BT to apply.

Due to the outbreak of COVID-19 broadband companies resources are currently under significant demand. We advise you visit the BT website in the first instance rather than calling. Here you will be able to carry out an initial check of whether you could be eligible and find out more information on how to apply.

For further details and FAQs on the USO please visit https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/broadband-uso-need-to-know


A wireless network is capable of providing superfast broadband speeds to many properties, particularly those in rural areas that have poor broadband speeds over the long phone lines. 

Wireless services often provide uncapped monthly data allowances and will usually be much easier to install than upgrading the wired broadband network.

In some cases, you may be able to access a superfast solution near your property. You could then use a wireless link to transmit the signal to the location you need it.

Satellite Broadband

A satellite broadband connection is available virtually anywhere and can now provide superfast download speeds of up to 40Mbps. Satellite has an inherent delay due to distances involved, but you should get used to this when using applications like Skype and general web surfing.

Both satellite and mobile services tend to have a monthly download limit. Some satellite services do allow unlimited overnight downloads. You should see professional advice ( e.g. from your IT provider ) to check that all the services you plan to use are compatible with a satellite or mobile connection and whether any reconfiguration is required for things like your network, router and email set up. Carefully consider your expected use before signing a contract for a satellite or mobile service.