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Community trigger

This page tells you how to get a review of an anti-social behaviour or hate incident case.

This review is known as a community trigger.

An anti-social behaviour case review, often referred to as the community trigger, is a statutory process for victims of anti-social behaviour or hate incidents who believe they have not had a satisfactory response to their complaint. 

If the locally determined threshold is met, victims can require the relevant bodies in the local area to undertake a formal review of the case, and those bodies have a statutory duty to undertake that review.

It is designed to ensure that the police, local authorities and other relevant organisations work together to try and resolve any complaints of anti-social behaviour and hate incidents by talking about the problem, sharing information and using resources to try to reach an agreeable outcome.

Community triggers can be raised by victims or representatives of victims (where written consent is provided by the victim), and victims can be individuals or businesses.

When to report

 A request to activate a Community Trigger can be made if, within the last six months:

  • you (as an individual) have reported to the Council, Police or a Registered Housing Provider (social landlord) three separate incidents of anti-social behaviour within your area
  • you have been a victim of a hate incident
  • you believe that no effective action has been taken

It should also be noted that for a community trigger request to be considered, you must have reported each incident within one calendar month of it having occurred. 

How to report

The Community Trigger is not a first port of call:

Report an anti-social behaviour incident for the first time

To activate the community trigger, you need to complete the form:

Download the community trigger report form

If you need a copy of the form posting to you, email your name and address to: communitysafety@rutland.gov.uk 

Return your completed form to: communitysafety@rutland.gov.uk or post to:

Community Trigger Lead for Safer Rutland Partnership
Community Safety Team
Rutland County Council
Catmos Street
Oakham
Rutland
LE15 6HP

Applications can and will be rejected if they are identified as either:

  • prejudicial
  • discriminatory
  • malicious
  • unreasonable
  • vexatious
  • frivolous

In such a case details of this decision will be provided including any appeal options.

What happens next?

Once you've submitted your form, the community trigger lead for Safer Rutland Partnership will acknowledge your request, review all related reports and evidence and confirm whether or not you meet the criteria for a formal review.  

If your application does not meet the threshold for a full review, you will be provided with the rationale for this decision and information regarding what you can do next.

If the threshold is met, you will be informed, and the review will take up to 28 days from the date of that decision. You will be provided with further details of what this entails at that time.

In the meantime, if you need to report any further anti-social behaviour or hate related incidents:

Report anti-social behaviour

You can also call Rutland County Council’s Community Safety Team on
01572 722577 or call Leicestershire Police on 101 or 999 in an emergency.

Appeals

 Full details of the appeals process are available in the policy:

View the LLR Community trigger policy

The decision of the independent Community Safety Partnership Chair on any grounds of appeal is final.

Complaints

The community trigger does not replace the existing complaints procedure. 

You still have the right to complain to the Ombudsman or Independent Office for Police Conduct if you are unhappy about the service you have received.

Community Trigger - Annual Publication of Data

Period October 2020 – December 2021

 The table below shows the number of applications the Safer Rutland Partnership has received and the resulting actions.

Number of Applications made

1 (2021)

Number of times decided that the threshold not met

0

Number of ASB case reviews carried out

1

Number of ASB case reviews where recommendations made

1


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