Community Trigger

The Anti-Social Behaviour, Crime and Policing Act 2014 brought in a new measure for people who have been the victims of repeat Anti-Social Behaviour to seek a review of the actions taken The legislation makes it easier for a victim or someone acting on their behalf, to make an application to have their case reviewed,  to ensure agencies such as the police, local councils and housing providers work together to try to resolve complaints of anti-social behaviour.

A review will look at every aspect of the specific case to establish whether all available and appropriate actions were considered and carried out by the agencies involved.

The Community Trigger is not a platform for making complaints against specific individuals who may have input on a case. Complaints of this nature should be made through the relevant agency’s formal complaints procedure.

Community Trigger – When can an application be submitted?

A threshold will have to be met before a Community Trigger will be accepted and a full case review is considered. A case review application should meet the following criteria;

• You (as an individual) have complained to the Council, Police, or a Registered Housing Provider (social landlord) about three separate incidents of anti-social behaviour within your area.

• Three individuals in your local community have complained separately to the Council, Police or Registered Housing Provider (social landlord) about the same incident of anti-social behaviour.

• If you have been a victim of a Hate Crime or Incident

and 

• You are dissatisfied with the response from agencies. 

Where there is a third party application, the applicant must have sufficient information about the investigation to meet the stated criteria, and the ‘third party must also have obtained consent ‘ from the victim(s) to share personal details.

Businesses and individuals can apply for a community trigger.

What happens next?

On receipt of the completed application form, the Community Team will review the application to see if it meets the criteria.  You may be contacted to provide additional details.   You will then receive a letter with 5 working days of an acknowledgement of the application and then a follow up letter within 14 days stating if the application has been accepted or not.  

Application has met the criteria /threshold

You will be sent a letter confirming that the threshold has been met, and providing you with a reference number for the review.  The details of your application will then be reviewed by the independent review panel to establish if the actions taken were reasonable and appropriate to the circumstances with 28 days. This review will also consider whether any further reasonable action could have been taken to resolve the case.

At every stage, you will be kept up to date with the process of the review.

If your application does not meet the criteria/threshold, you will be advised of the reasons. 

The community trigger does not replace Rutland County Councils' complaints procedures, which can be found at https://www.rutland.gov.uk/my-council/have-your-say/comments-compliments-and-complaints/and you still have the opportunity to complain to the Ombudsman or Independent Police Complaints Commission if you remain unhappy about the service you have received. 

Community Trigger Report Form

Contact details

Community Trigger Lead for Safer Rutland Partnership

Community Safety Team

Rutland County Council

Tel: 01572 722577

Email: hcrouch@rutland.gov.uk

Rutland County Council

Catmose House

Catmos Street
Oakham
Rutland 

LE15 6HP

How to apply

1.  Download the application form.
2. Email your completed form to communitysafety@rutland.gov.ukor, complete by hand and post it to the above address.
3. Visit Rutland County Council’s offices for a hard copy of the form, complete and return to the councils either by hand or mail to the above address.

Community Trigger - Annual Publication of Data

Period October 2014 – December 2019

The table below shows the number of applications the Safer Rutland Partnership has received and the resulting actions.