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Struggling to pay?

What to do if you're struggling to pay your Council Tax

If you're finding it hard to pay your Council Tax, it's really important that you get in touch with us - we may be able to help you.

We want to work with you to avoid taking recovery action, if we can. Our team has lots of experience in helping people in this situation.

When you get in touch, you'll need to tell us why you're finding it hard to pay and what you think might help you to get back on track.

We may contact you directly to offer you support - the number we use is 01572 200 121.

How to get in touch

If you can, email us at: benefits@rutland.gov.uk

If you'd prefer to talk to someone, call our customer services team to arrange an appointment for one of our officers to call you back: 01572 722 577.

Council Tax hardship relief

In exceptional circumstances, we may be able to reduce the amount you pay for a short time.

To ask for hardship relief, get in touch with us to let us know:

  • why you're struggling to pay
  • the amount you want to claim

You'll need to provide evidence, and we may need to ask you for more information.

Council Tax Discretionary Fund

Discretionary funding awards are a short term measure to help people suffering from financial hardship.

We cannot pay funds if you have other money available, or you cannot prove you're experiencing severe financial difficulty.

To get funding, you must:

You can also get funding if own an empty home in Rutland and are suffering severe financial hardship.

How to apply

Download and complete the application form, then return it to us. We may need to ask you for evidence to support your application.

If you'd like us to send you an application form in the post, email localtaxation@rutland.gov.uk or call our customer services team on 01572 722 577.

When we've made a decision, we'll write to you to let you know.  

    Core component - link document - Council Tax support discretionary application
    Struggling to pay - text box 2

    Debt advice

    If you're worried about debt, you can get advice from:

    Core component - link - Council Tax support
    Core component - link - Council tax exemptions

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