It usually takes around 10 to 14 days for us to make a refund to you.
All refunds are made through BACS and usually appear in bank accounts on Tuesdays.
Before we issue your refund, we need to make sure:
If you previously paid by Direct Debit, we'll refund to that bank account.
If we're unsure whether you've closed your bank account or we do not hold your bank details, we'll send you a credit bill and ask you to complete a few details.
If you'd like us to send confirmation when your refund has been authorised, email email@example.com - please include your:
We will not ask you to give us your bank details over the phone. Please only give your bank details when you are certain who you are supplying them to.