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New Adult Social Care portal launched for Rutland

Our new and convenient, web-based portal that provides customers with a single point of access to Rutland County Council’s Adult Social Care Services has now been fully launched.

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An elderly man speaking to a social care worker
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An elderly man speaking to a social care worker

Rutland County Council has been piloting a new and convenient, web-based portal that provides customers with a single point of access to Rutland County Council’s Adult Social Care Services.

The portal can be found on this website and can now be used fully by customers to make adult social care referrals in their own time and at their own convenience. It enables customers to view their submitted records all in one place and eliminates waiting times over the phone.

The portal accepts all Adult Social Care referrals, these include:

  • reporting concerns about the safety or wellbeing of a vulnerable adult
  • applying for a vulnerable adult’s needs to be assessed
  • applying to be assessed as a carer
  • applying for occupational therapy support

"We want to improve the options available for Rutland residents making referrals into adult social care. The new portal will enable a more efficient and streamlined process, ensuring that important information is captured accurately and securely.

"The portal allows our customers and family members to make referrals at any time that is convenient to them, day or night, and to write more detailed responses in their own time, in their own words. It also allows customers to go on to the system at any time and view all of their submitted records in one single place.

"With this system in place, we can better support the needs of those in our care, and ultimately improve the quality of service we provide. We therefore want to encourage residents to try out the portal and contact our Adult Social Care team should they need any help or guidance.

"Already, since the pilot launched in May 2023, we've seen over 1,400 referrals from Adult Social Care professionals, providers and members of the public. Now with the full launch of the system we hope to see this used more widely."

Cllr Diane Ellison, Cabinet Member for Adult Care and Health

The link to the portal can be found on our Adult Social Care pages. Users will need to register an account using a verified email address. This email address will be used when accessing the account.

Anyone that does not have access to the internet or needs further guidance can continue to speak to our Adult Social Services Team over the phone on: 01572 758 341 or out of hours adult social care services on: 0116 305 0005.

For any further information or enquiries about the portal please contact the Contact and Response Team on: 01572 758341 and our team will be able to guide you. 

News asc portals - link - Access the portal

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