Customers who visit our Catmose offices in Oakham can get help to use self-service phones and computers from Council staff who will be based in Reception.
The Council would still like to encourage people to visit its website for information whenever possible, as this allows them to access a wide range of online services like making payments and reporting problems.
For those who don’t have internet access or can’t find what they need online, the Council operates a customer call centre which is open five days a week from Monday to Friday. Face-to-face appointments are available for anyone who needs to book time to see a council officer in person.
The Council operates a self-service area for customers at its main offices in Oakham, where anyone can use a free public phone to contact Council services or access a computer to go online. The Council has now introduced extra staff who will be on-hand to help customers use this equipment and provide additional support, if needed. This additional support is available five days a week, while the self-service area is open:
- Monday: 9am to 4.45pm
- Tuesday: 9am to 4.45pm
- Wednesday: 9am to 4.45pm
- Thursday: 9am to 4.45pm
- Friday: 9am to 4.15pm
“Since our new administration came to office earlier this year, we’ve listened to feedback from customers and residents who told us they want to be able to get help from someone in-person when they visit our offices, if they need it. It’s important we continue to answer as many customer queries as we can via our website and call centre, as this allows officers to focus on the most complex or urgent requests for help in the most efficient way possible. We hope having the extra staff on-hand in our self-service area will be a welcome addition and improve the experience for customers.”