If you feel you've not had a satisfactory response to an anti-social behaviour or hate incident complaint, you can ask for a review.

This review is known as a community trigger.

If the threshold is met, you can ask the relevant local organisations to carry out a review of the case - the organisations involved must carry out the review.

It's designed to make sure the police, local authority and other organisations work together to try and resolve complaints by:

• talking about the problem
• sharing information
• using resources to try and reach an agreeable outcome

Community triggers can be raised by the victim or their representative (if the victim gives written consent) - victims can be individuals or businesses. 

You can request a review if within the last six months you:

• have reported at least three separate incidents of anti-social behaviour within your area to us, the police or a registered housing provider (social landlord) - you must have reported each incident within one calendar month of it happening
• you have been the victim of a hate incident
• you believe no effective action has been taken

How to request a community trigger review

The community trigger is not the first port of call to report incidents - you can report an incident online.

To request a community trigger, complete the Community Trigger Report Form - if you'd like us to send you a form in the post, email your name and address to: communitysafety@rutland.gov.uk.

Send you completed form to communitysafety@rutland.gov.uk or post to:Community Safety Team, Rutland Council Council, Catmose, Oakham, Rutland LE15 6HP.

We can and will reject your request if we find that it's:

• prejudicial
• discriminatory
• malicious
• unreasonable
• vexatious
• frivolous

We'll send you a notice of our decision and include information about options to appeal.

What happens next

Once you've returned your form, the community trigger lead for the Safer Rutland Partnership will acknowledge your request, review the related reports and evidence and confirm whether or not you meet the criteria for a formal review.

If your request does not meet the threshold for a full review, we will explain the reason to you and give you information about what you can do next.

If your request meets the threshold, we will let you know. The review will take up to 28 days from the date of our decision. We will give your details of what the review will entail.

In the meantime, you can report any further anti-social or hate incidents.

You can also call our community safety team on 01572 722577 or call Leicestershire Police on 101 (999 if it's an emergency).

Appeals

You can find full details on the appeals process in the Community Trigger Policy.

The Independent Community Safety Partnership Chair's decision on any grounds of appeal is final.

Complaints

The community trigger does not replace existing complaints procedures.

Data

From October 2020 to December 2021:

• applications made - 1
• times it was decided the threshold had not been met - 0
• anti-social behaviour case reviews carried out - 1
• anti-social behaviour case reviews where recommendations were made - 1