About Trading Standards

Trading Standards is a shared service with Peterborough City Council.

If you think a business has broken the law or acted unfairly, you can report this through the Citizens Advice Consumer Service. The Citizens Advice Consumer Service can give you free, impartial and confidential advice or refer your enquiry to us, if necessary.

How to get advice

You can find answers to the most frequently asked consumer questions on the Citizens Advice Bureau Consumer Service website.

You can complete the online form - make sure you give your address, as this will speed up the time it takes to get an answer. 

You can also call the Citizens Advice Consumer helpline: 0808 223 1133

International disputes

If you're in dispute with business based in another country, visit the International Consumer Centre website for advice.

Guidance for businesses

If your business is based in Rutland, you can find information and advice in our business section and on GOV.UK.

You can find information about licences on our licensing pages.

If your business is in the retail sector, visit the Business Companion website for regulatory advice and guidance.

We are getting an increasing number of complaints from businesses who feel they've been scammed or ripped off by other so-called businesses - you can find information on business scams on the Action Fraud website.

If you can't find the information you need, call: 0345 0455 206

Get advice tailored to the specific needs of your business

If you need more detailed and comprehensive support, we can offer bespoke advice tailored to your business needs. This could include, for example:

• detailed labelling guidance
• advice on terms and conditions
• training
• help with new or complex legislation

You may need to pay for this service - call 0345 0455 206 for more information.