We are your Local Transport Authority. We work to co-ordinate and improve all public transport within Rutland's borders.
All bus service operators running within Rutland have adopted this passenger charter.
The charter does not affect your legal rights.
All our bus passengers can expect:
- your bus will normally arrive at your starting point within five minutes for the scheduled time
- your driver will keep you informed if your bus is seriously delayed
- you can expect at least 99% of journeys to be operated each week, unless there are exceptional circumstances beyond the operator's control
- a clean bus - your vehicle will be cleaned internally and externally at least once every day
- a friendly and helpful driver
- CCTV in operation on an increasing number of buses, for your security
- a range of value for money tickets and passes that are easy to understand and purchase
- a network of bus routes connecting local towns and villages
- travel information at every bus stop, to help you with journey planning
- timetables, fares and service update information available online
- timetable changes at set intervals throughout the year publicised in advance
- a space on every buy (on 30-plus seat vehicles) large enough to take one wheelchair or two buggies, with 29 and fewer seat vehicles required to take either a wheelchair or buggy
Find out how we perform against our operational targets
Customer feedback and queries
If you feel we've not met your expectations, please let us know. We welcome comments and suggestions, as well as complaints. We will respond to complaints with ten working days.
You can complain directly to us or to your bus operator, in writing. You can find information on how to complain to your bus operator on their website.
If you're unhappy with the bus operator's response, you can contact Bus Users UK - the only dispute resolution body for bus and coach services.
You can also email them: complaints@bususers.org, call 0300 111 0001 or write to: Bus Users UK, 22 Greencoat Place, London SW1P 1PR
