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Accessibility

Accessibility statement for rutland.gov.uk

This website is run by Rutland County Council. 

We want as many people as possible to be able to use this website. 

For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • use a high contrast version
  • translate the site into 52 different languages

We’re also making the website text as easy as possible to read and understand (readability).

AbilityNet has advice on making your device easier to use if you have a disability.

You can also find information on ways you can make the web more accessible on the BBC website

How accessible this website is

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • most PDF documents are not fully accessible to screen reader software
  • pre-recorded meeting videos do not have captions nor audio descriptions
  • some of our online forms are difficult to fill in using just a keyboard

What to do if you cannot access parts of this website

If you need information on this website in a different format, for example an accessible PDF, large print, easy read, audio recording or braille:

Contact us

Call: 01572 722577

We’ll consider your request and get back to you within five working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. 

If you find any problems not listed on this page, or think we’re not meeting accessibility requirements, contact our web team:

Email: webadmin@rutland.gov.uk 

Call: 01572 722577

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations.

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Read the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018

Contacting us by phone or visiting us in person

If you have an accessibility need, please contact us in advance of visiting in person so we can discuss how we can meet your needs.

Contact us

Call: 01572 722577

Technical information about this website's accessibility

We are committed to making our website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the following non-compliances:

  • Some images do not have a text alternative, or have one that is the same as the image filename, so people using a screen reader cannot access the information.

This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We plan to add text alternatives for all images by March 2021. When we publish new content, we’ll make sure our use of images meets accessibility standards.

  • Some images used for decorative purposes are not labelled correctly.

This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

We plan to label all images used for decorative purposes only correctly by March 2021. When we publish new content, we’ll make sure our use of images meets accessibility standards.

  • Some tables contain more than one row/column of headers and these do not identify the row/column headers with unique identifiers, have any empty summary attribute or are labelled incorrectly. 

This fails WCAG 2.1 success criterion 1.3.1 (info and Relationships).

We plan to update the affected tables by March 2021. When we publish new content, we’ll make sure that tables are accessible.

  • Some tables do not have captions and summaries that adequately describe navigation and structure of the table. This due to limitations in our content management system (CMS). 

This fails WCAG 2.1 success criterion 1.3.1 (info and relationships).

We plan to work with our CMS provider to resolve the issues.

  • Some pages use colour alone to convey information.

This fails WCAG 2.1 success criterion 1.4.1 (use of colour).

We intend to fix the affected pages by December 2020.

  • There are site wide issues with contrast, including visited link colours, active links and selected links.

This fails WCAG 2.1 success criterion 1.4.3 (contrast).

These issues will be addressed as part of our planned site redesign by March 2021.

  • Some pages contain images which may flicker.

This fails WCAG 2.1 success criterion 2.3.1 (three flashes or below threshold).

These images will be fixed or replaced by the end of October 2020.

  • Several links have text that is not meaningful when read out of context.

This fails WCAG 2.1 success criteria 2.4.4 (link purpose in context)

We will be working on making link texts meaningful across our site by March 2021.

  • Header elements are not used for formatting and applied in the wrong order across a number of pages.

This fails WCAG 2.1 success criteria 2.4.6 (headings and labels).

We plan to address these issues as part of a full site content review, by May 2021.

  • Some user interface components with labels that include text or images of text has text that is presented visually contained in the name.

This fails WCAG 2.1 success criteria 2.5.3 (Make it easier for users to operate functionality through various inputs beyond keyboard).

We intend to fix this issue by May 2021.

  • Some labels do not describe its associated input element, and not all input elements have a label that describes the purpose or function of the control.

This fails WCAG 2.1 success criteria 3.3.2 (labels or instructions).

We will be working to fix this on the affected pages by December 2020.

Some pages have changes in context which may occur without user activation.

This fails WCAG 2.1 success criteria 3.3.2 (labels or instructions).

We will be working to fix this on the affected pages by December 2020.

  • Some web forms submission data is not be presented to the user before final acceptance of an irreversible transaction.

This fails WCAG 2.1 success criteria 3.3.4 (error prevention (legal, financial data)).

We will be working to fix the affected web forms by December 2020.

Many of our PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. 

This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

  • Some PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. 

We plan to either fix these or replace them with accessible HTML pages by May 2021.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018, if they’re not essential to providing our services.

Any new PDFs or Word documents we publish we will meet the required accessibility standards.

Disproportionate burden

Pre-recorded videos of meetings do not have captions, nor do they have full transcriptions.

Pre-recorded videos of meetings do not have audio descriptions.

We’ve assessed the cost of fixing the issues with pre-recorded videos.

We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations.

Third party documents

We provides links to a number of third party documents on our website, for example neighbourhood plans and health advice.

These documents may not be compliant, but as these we have not created them, we are unable to resolve the any issues they may have.

How we tested this website

We tested our main website platform, www.rutland.gov.uk.

This website is tested and reviewed on a continuous basis.

These tests are a combination of automated and manual checks using the Monsido Web Accessibility tool.

Read our latest accessibility report

Preparation of this accessibility statement

This statement was first prepared in August 2020.

It was last updated on 21 September 2020.

We will review and update the statement on a monthly basis.

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